Delivery Information

Same Day or Next Day Delivery in Malaysia

Orders that are received before 12:00pm can be delivered on the same day. Otherwise we will deliver on the next working day. If an order is made on a Sunday or late Saturday, we will make the delivery on first working day of the following week.

Specific Delivery in the Morning or Afternoon

Delivery in the morning, afternoon or a specific time (e.g. before 5pm) is possible for orders received at least one day before the delivery date. However, we will notify you if the specific delivery time you request is not possible in some unforeseen circumstances beyond our control.

Peak Seasons, Public Holidays and Sundays

Please place your orders at least three (3) working days in advance for delivery to be made on peak seasons (e.g. Valentine’s Day and Mother’s Day), public holidays and Sundays. Special arrangements have to be made to accommodate such orders. In the event that such arrangements are not possible, the delivery will be made a day before or a day after the requested date.

Delivery Fees

Our delivery fee is added to your order at the checkout. Extra fees will be charge for special arrangement of transportation to remote or distant country side with specified time. If you are in any doubt, please contact us to clarify.

Please Note:
Delivery Fee is subject to one (1) delivery attempt ONLY.

If you have given us the wrong delivery address, we may have to charge another fee to deliver again. If the recipient is not there when we try to deliver then, unless you have advised us otherwise, our staffs will leave the flowers in a safe spot or if this is not possible they will return the flowers to the florist who made up the order, from where they can be collected.

We may have to charge another delivery fee if you require a second delivery.

Special Instructions

If your order has a firm delivery time requirement or is urgent, please make sure you contact us so that we can advise delivery availability. If you have special delivery instructions, please make sure that you inform us on your order.

Cancellation

A 50% charge from the amount paid will be levied for cancellations made less than 48 hours prior to the scheduled delivery date. Unfortunately orders that have already been prepared and/or scheduled for delivery cannot be cancelled. Cancellation policy will differ during peak seasons. Non-delivery due to incorrect details will be treated as order withheld and no refund will be made.